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How samurai88 Protects Your Personal Data

At samurai88, your personal data belongs to you — we collect only what is necessary to run your account, process withdrawals via DANA, OVO, GoPay or QRIS, and…

Data minimisation principleDANA, OVO, GoPay & QRIS transaction records protectedAccount data encrypted at restRight to access your data anytimeDeletion requests processed within 30 days
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samurai88 How samurai88 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Our privacy team handles data access requests, correction notices, and deletion submissions seven days a week. Players in Bandung and across Indonesia can contact us through any of the three channels below — we aim to respond to all privacy-related queries within 48 hours of receipt and to complete verified deletion requests within 30 calendar days.

Team online

Live Chat

Connect with our privacy support team directly via the live chat widget — available daily from 08:00 to 23:00 WIB. Mention 'data request' at the start of your message for priority routing to the right team member.

Email

Send your written data request to our privacy inbox at [email protected]. Include your registered account email and the nature of your request; we will confirm receipt within 24 hours on business days.

In-Account Form

Log in, navigate to Account Settings, then select 'Privacy & Data'. You can submit an access request, correction notice, or deletion form from this page without needing to contact support separately.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

Every data-handling measure at samurai88 is designed to be auditable, time-limited, and controllable by you.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to measure page performance. You can manage cookie preferences from your browser settings or via the cookie banner shown on your first visit. No advertising cookies are placed without your explicit consent.

Account Security Layer

Passwords are hashed using bcrypt before storage — we never hold your password in plain text. Two-step login verification is available in Account Settings and we strongly encourage you to activate it to prevent unauthorised access.

Data Retention Schedule

Active account data is retained for the lifetime of your account plus one additional year after closure. Financial transaction logs — including DANA, OVO, GoPay and QRIS records — are retained for five years where local law requires.

Third-Party Sharing Limits

We share data with payment processors solely to authorise and complete transactions. No marketing company, data broker, or advertising network receives your personal details. Anonymised aggregate analytics may be shared with our game-studio partners under strict confidentiality agreements.

Your Right to Access

You may request a full export of all personal data we hold on your account at any time via the in-account form or by emailing [email protected]. We will deliver the export in a machine-readable format within 30 days.

Correction and Deletion

If any stored detail is incorrect — such as a mismatched DANA wallet number or outdated email — submit a correction request and we will update it within 7 business days. Verified deletion requests are fulfilled within 30 calendar days, subject to legal retention requirements.

Your Privacy Policy Questions, Answered

These are the questions our account holders ask most often about how samurai88 handles personal data, cookie settings, payment records, and the steps needed to access or delete stored information. If your question is not covered here, reach us via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, date of birth, and the payment method identifiers you use — for example your DANA wallet number or GoPay ID. Device type and session IP are also logged for security purposes. We collect nothing beyond what is necessary to run your account.

Financial records — including deposits via OVO, withdrawals via DANA, and QRIS payment references — are retained for a minimum of five years in line with financial reporting obligations where local law permits. Behavioural session data is anonymised after 90 days.

Yes. Log in, go to Account Settings, and select 'Privacy & Data' to submit an export request. Alternatively, email [email protected] with your registered address. We will deliver a machine-readable data export within 30 calendar days of verifying your identity.

Submit a deletion request through the 'Privacy & Data' page inside Account Settings or by emailing [email protected]. After identity verification, we complete deletion within 30 days. Some financial records may be retained longer where local law requires.

We share data with payment processors — such as the networks that handle DANA and GoPay transactions — only to the extent needed to complete your payment. We do not sell data to marketers or data brokers. Game-studio partners receive anonymised aggregate data only, under confidentiality terms.

We use session cookies for login continuity and analytical cookies to measure page performance. You can adjust your cookie preferences via your browser settings or through the cookie-consent banner displayed on your first visit. Advertising cookies require your explicit opt-in consent before activation.

If a stored detail is wrong — such as a mismatched email or an outdated OVO account number — contact live chat between 08:00 and 23:00 WIB or email [email protected] with a correction request. We update verified corrections within 7 business days.

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