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Our Legal Terms Explained for You

samurai88 operates under a defined legal framework designed to be transparent with you about your rights, our obligations, and the conditions that apply to your account where local…

Jurisdiction-aware termsAccount rights & data policyDANA, OVO, GoPay, QRIS transaction termsCookie & retention policyContact path for legal requests
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samurai88 Our Legal Terms Explained for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute about a transaction processed through DANA or OVO, our support team is available 24 hours a day, seven days a week. You can reach us through live chat inside your account dashboard, by email at [email protected], or through the in-app help widget on mobile. For formal legal requests — such as account data exports or deletion requests — email is the required channel so we can log and track your case with a reference number.

Team online

Live Chat

Available 24/7 inside your account dashboard. Use this for urgent legal queries, account-access disputes, or payment discrepancies involving DANA, OVO, GoPay or QRIS that need same-session resolution.

Email — [email protected]

The required channel for formal legal requests: data exports, account deletion, dispute escalations, and written confirmation of term changes. We aim to respond within two business days of receipt.

In-App Help Widget

Accessible on iOS and Android from the account menu. Ideal for general policy questions, cookie preference changes, or flagging a transaction you believe was processed in error.

ACCOUNT & DATA STANDARDS

How We Handle Your Data and Account Security

Your account data is stored on encrypted servers, and access to it is controlled by role-based permissions within our operations team.

Data Encryption

All personal and financial data — including DANA and OVO transaction records — is encrypted at rest and in transit using current TLS standards. No plain-text storage of payment credentials occurs at any point in the processing chain.

Cookie Policy

We use session cookies for authentication and analytics cookies to improve page performance. You can adjust cookie preferences at any time from the settings panel in your account; withdrawing consent does not affect your access to the platform where local law permits.

Account Retention

Active accounts are retained as long as you use the platform. Dormant accounts inactive for 24 consecutive months are flagged; you receive an email notice before any data is removed, giving you 30 days to log in and reactivate.

Right to Access Your Data

You can request a full export of the personal data we hold on your account by emailing [email protected]. We process access requests within five business days and deliver the export in a standard, machine-readable format.

Right to Correction

If any personal detail on your account — name, email, registered address — is incorrect, contact support via live chat or email and we will update the record within two business days after identity verification is complete.

Dispute Resolution

Transaction disputes involving GoPay or QRIS should be raised within 30 days of the transaction date. We investigate each case, cross-reference payment gateway logs, and communicate a resolution in writing within seven business days.

Your Legal Questions Answered

These are the questions we receive most often from people in Indonesia about our legal terms, data practices, and account rights. If your question is not covered here, email [email protected] and a team member will respond within two business days. Players in Bandung and across Indonesia can also reach us via 24/7 live chat for faster initial guidance.

Our terms are written to align with applicable regulations where local law permits. Access and eligibility for specific features depend on local law, and any clause that conflicts with mandatory local legislation is superseded by that legislation for accounts registered in the affected region.

Yes. Email [email protected] with the subject line 'Data Access Request' and your registered account email. We process the request within five business days and send a full export of your personal data in a readable format to your registered address.

Transaction records tied to DANA, OVO, GoPay and QRIS are retained for the period required by applicable financial regulations — typically five years from the transaction date. After that period, records are purged from our active databases unless a dispute is open.

When you close your account, personal profile data is anonymised within 30 days. Transaction records required under financial regulations are retained for the legally mandated period, then deleted. You will receive written confirmation once the anonymisation is complete.

Go to Settings inside your account dashboard, select 'Cookie Preferences', and toggle off analytics cookies. The change takes effect immediately. Withdrawing analytics consent does not limit your access to the platform or your ability to deposit via QRIS or GoPay.

Raise the dispute within 30 days of the transaction date by contacting us via live chat or emailing [email protected] with your transaction ID. We cross-check payment gateway logs and provide a written resolution within seven business days of the case being opened.

Yes. We send a notification to your registered email address before any material change to the terms takes effect. The email will state what changed, why, and the effective date, giving you time to review the update before it applies to your account.

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